Accessibility Services
Madrid-Barajas Airport offers comprehensive assistance for passengers with reduced mobility, ensuring a comfortable journey for everyone.
Request Assistance in Advance
For the best service, please request PRM (Passengers with Reduced Mobility) assistance at least 48 hours before your flight through your airline or travel agent.
PRM Assistance: +34 91 321 1000
Available Services
Wheelchair Assistance
Free wheelchair service from check-in through boarding and vice versa on arrival
Electric Buggies
Motorized transport for passengers who can sit but have difficulty walking long distances
Escort Service
Personal escort through security, passport control, and to your gate
Priority Boarding
Board before other passengers for comfortable settling in
Aisle Chair
Narrow wheelchair for boarding aircraft and reaching your seat
Visual/Hearing Assistance
Support for passengers with sensory impairments including guides and communication aids
Accessible Facilities
- Accessible toilets in all terminals
- Lowered check-in counters
- Accessible parking spaces near terminals
- Tactile floor guidance
- Braille signage throughout
- Induction loops at information desks
- Accessible lifts and ramps
- Priority lanes at security
PRM Meeting Points
T1Ground floor, next to check-in area
T2Arrivals level, near information desk
T3Check-in hall, central area
T4Check-in hall, Zone E